Refunds and Returns Policy

1. INTRODUCTION

1.1. By using this website or any of its associated pages and features (“Website”) you agree and consent to the relevant sections of this Refunds and Returns Policy (“Policy”).

1.2. By accessing our Website, and in addition to our Products, you will also come across service offerings by our Handlers and Suppliers, which service offerings will be subject to their own set of terms and conditions and will not be governed by this Policy.

1.3. This Policy sets out and explains the conditions to be met by our clients and members in order to be eligible for a refund of their Membership Fees, or to return a product bought from SAMAC, through our online store.

2. REFUNDS OF MEMBERSHIP FEES

2.1. Refunds of membership fees will only be considered upon termination of the member’s membership with SAMAC, and without prejudice to any of the parties’ rights and depending on the timing of the said termination, the following will apply:

2.1.1. Members who have paid their annual membership fee in advance and wish to terminate their membership with SAMAC are required to provide written notice of their intention to terminate its membership at least 3 (three) calendar months prior to the intended termination date.

2.1.2. If the member provides the required 3 (three) calendar months written notice, as stated in paragraph 2.1.1. above, then SAMAC will reimburse the member with the pro-rata balance of the annual membership fee for the remaining period of the membership, starting from the termination date until the end of the original membership term.

2.1.3. The pro-rata balance will be calculated based on the remaining days / months of membership that the member will not use due to early termination.

2.1.4. If the member fails to provide the required 3 (three) calendar months’ written notice (i.e. if the member provides short notice), they will forfeit any overpayment of the membership fees as a fair and reasonable cancellation penalty. No refund will be issued for the unused portion of the membership term.

3. NOTICE OF TERMINATION

3.1. Written notice of termination must be submitted to juandre@samac.org.za and should include the member’s full name, ID number, membership number, reason for termination and the intended termination date.

3.2. Failure to adhere to any of the above requirements could result in a delay in the processing of the member’s termination and request for a refund, alternatively result in a decline of the termination and refund altogether.

4. REFUNDS AND RETURNS OF PRODUCTS

4.1. In order for a client to be eligible for a refund or return of the Product bought by making use of our online store (“Product”), the following shall apply:

4.1.1. A client who bought a Product online can return the said Product to SAMAC or cancel his/her order within 7 (seven) business days after the date the client received the Product or ordered the Product without penalty, and SAMAC shall refund the client accordingly.

4.1.2. Should the client decide to return the Product, due to the Product not meeting their expectation, then and in such an event, the client may request a refund and return the Product, or request a replacement thereof (whichever is applicable) within 30 (thirty) business days of receipt of such Product;

4.1.3. However, in the event of defective Product(s), (Product not suitable for its usual purpose or for the purpose it was bought for), the client has 6 (six) months from receipt of the Product(s) to return the Product(s) to SAMAC. At the client’s choice, SAMAC will replace or refund the Product(s) bought.

4.1.4. Product(s) being returned must be in the original packaging, unused and unopened, in the same condition that they were received in.

4.2. Should the client return a Product(s) for reasons other than defectiveness, or incompleteness or incorrect delivery, the client will be required to arrange and pay for the direct delivery costs of the return of the Product(s) to SAMAC.

4.3. SAMAC does not accept returns or offer refunds for digitally downloaded or customised Product(s) (such as booklets) unless such Product(s) are defective or damaged upon receipt.

4.4. Refunds will not be issued for Product(s) that have been marked, written in, or damaged by the client.

4.5 All requests for refunds or returns must be send to SAMAC at office@samac.org.za within the eligible refund periods as set out above, with the order details, and a description of the Product(s) which the client wish to return or for which a refund is requested, as well as a brief explanation of the reason(s) for the refund or return.

4.6. Once the client’s request for a return or a refund is received and investigated, SAMAC will send the client an email to notify them that the request was received and will simultaneously inform the client of the approval or rejection of the refund or return.

4.7. Upon confirmation that SAMAC will refund the client, SAMAC undertakes to reimburse the client the full price of the Product(s) within 30 (thirty) days of the date of receipt of the client’s banking details on an official bank letterhead, provided that the Product(s) are sent back to SAMAC unused and undamaged, in the original packaging.

5. PREPARING YOUR PRODUCT(S) FOR RETURN OR REFUND

5.1. To ensure that the client’s request for a return or refund is processed as quickly as possible, the client is responsible for the following:

5.1.1. to package the Product(s) they wish to return, safely and securely for protection during transit;

5.1.2. clearly mark their name, order number and delivery address (8 Edgar Rd, Klipfontein 83-Ir, Boksburg, 1459) on the outside of the parcel in block letters.

5.2. Failure to adhere to any of the above requirements could result in a delay in the processing of the client’s request or result in a decline altogether.

6. DAMAGED PRODUCTS

6.1. Should a Product be damaged at the time of delivery/collection, please notify SAMAC within 7 (seven) business days of such delivery or collection by sending an e-mail to juandre@samac.org.za / or logging a return on our website.

6.2. In such instances SAMAC will arrange collection of the Product from the client at no additional charge. Once SAMAC has inspected the Product and validated the client’s return, SAMAC will at the client’s choice replace / refund the Product as soon as possible. Refunds will be made within 30 (thirty) days of the date of receipt of the client’s banking details on an official bank letterhead.

7. DEFECTIVE PRODUCTS

7.1. SAMAC does its best to ensure that the Products we deliver to our clients are of a high quality, and in good working order and without defects. A defect is a material imperfection in the manufacture of a Product or any characteristic of a Product, which makes the Product less acceptable than one would reasonably be entitled to expect in the circumstances.

7.2 The following will not be regarded as defects and will not entitle the client to a return or refund:

7.2.1. faults resulting from normal wear and tear;

7.2.2. damage arising from negligence, user abuse or incorrect usage of the Product;

7.2.3. damage arising from electrical surges or sea air corrosion;

7.2.4. damage arising from a failure to adequately care for the Product;

7.2.5. damage arising from unauthorized alterations to the Product; and

7.2.6. where the specifications of a Product, although accurately described on the Website and generally fit for its intended purpose, do not suit you.

8. CHARGES AND REFUNDS

8.1. If the client returns a defective Product to SAMAC, but fails to return all of the accessories and parts that were sold with that Product, SAMAC is entitled to (subject to applicable law) refuse the return, or only to replace the item that the client did return; or to estimate the value of the missing accessories and parts and to credit or refund the client in respect of the returned Product only.

8.2. If a client returns a product that does not comply with this Policy, the client may be liable to reimburse SAMAC for the cost of collecting the product from the client and the cost of having the Product returned to the client.

8.3. Please note that SAMAC only refunds to the payment method that the client originally used – i.e. payment by credit card will be refunded to the same credit card, payment by Instant EFT or COD (cash on delivery) will be refunded to the client’s nominated bank account.

9. HELP AND COMPLAINTS

If you have any questions about this Policy or need assistance with a refund request, please don’t hesitate to contact us at mailto:juandre@samac.org.za.

10. CHANGES TO THE POLICY

We reserve the right to vary the terms of this Policy. It is your responsibility to familiarise yourself with the most recent version of this Policy each time you access our site before you elect to make use thereof.